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Warranty, Exchange & Returns

 WARRANTY:

Warranty Service

All of our products are sold with a warranty. We also offer extended warranties and maintenance programs beyond our normal warranties listed below. Please ask your Sinca rep for details when ordering or it will be notated on our site on the product. Our standard warranty for new & refurbished products is 90 days form the date of purchase. 

 We sell New, New Open Box & Refurbished Product so the warranty can vary beyond our standard 90 days with each customer and each product depending on each customer's individual needs at the time of sale as well as manufacturers waranty for new products. Please ask your Sinca Sales Representative before or at the time an order is placed. 

 

NEW RETURNS TERMS & CONDITIONS:

WE DO NOT ACCEPT NEW OPEN BOX PRODUCT BACK FOR RESTOCK AS WE FOLLOW MANUFACTURER GUIDELINES WHICH WILL BE ADHERED TO BY OUR CUSTOMERS AS WELL.

 HOWEVER,  WE DO ACCEPT NEW RETURNS THAT ARE NOT FUNCTIONIONING PROPERY DUE TO A MANUFACTURER DEFECT OF PRODUCT. IF YOU HAVE A PRODUCT THAT YOU FEEL IS DEFECTIVE. A POST SALES/ TECH SUPPORT CALL WILL NEED TO BE SCHEDULED AND AN RMA# APPROVED BEFORE SENDING BACK YOUR PRODUCT. 

If an RMA# is approved for product being returned the following guidelines and policy need to be followed strictly.

Please take care in shipping product back to SINCA. Returned cartons that do not meet the following conditions will be returned to you with a $50 processing fee and return freight charged to your account:

 

  • Product must be unused.
  • Product must be complete and in manufacturer's original packaging, with no visible damage (e.g. rips, tears, compressions, holes or dents).
  • Product box must not be Re-Taped.
  • All seals and packaging tape of manufacturers' packaging must be unbroken.
  • There must be no markings or writing on manufacturer's packaging.
  • There must be no stickers, other than the shipping label, on manufacturer's packaging.
  • If a carton is shrink-wrapped, a shipping label must be on the shrink-wrap and the top of the carton.
  • All product, including the manufacturer carton(s), must be packed into an additional shipping carton (Overbox your Product) to help prevent damage while in transit.
  • The RMA number must appear on the shipping label only, not on or inside the carton. Any carton received without an RMA number on the shipping label will be returned to the customer.
  • To ensure proper identification of your RMA #, please place the RMA # in the following format on your shipping label: RMA #XX-XXXXX. Missing or transposed digits render an RMA # invalid.
  • The RMA must reach our warehouse within 14 calendar days of the RMA date, or the carton will be returned to the customer.
  • Merchandise must be secured with proper packaging to prevent any damage in transit

Please contact us via email at sales@sinca.biz, live rep, on our website at www.sinca.biz or phone 800-811-8193 option 1, to obtain a Return Authorization # to ship the item back to us.

 

REFUBISHED RESTOCK TERMS & CONDITIONS:

A 25% restock fee will be applied on all REFFURBISHED ITEMS ONLY unless the product is defective from us (This does not include any freight damage which can occur in rare cases if shipped on your shipping account #, your company will be responsible for filing a claim, should one arrive due to freight damage.) If a replacement is sent, the restock fee will be waived. If a replacement is not sent or needed, we will test the returned product once it is received and will determine if the product is defective or was DOA and a credit will be applied if if the product is determined to be DOA or faulty from our facility. If the returned product does not fail tests at our facility, your credit will be issued minus the 25% restock fee.

We allow 14 calendar days after the sale for all products to be returned before the product becomes non returnable.